Privacy Policy

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Privacy Policy

Introduction

This Privacy Policy explains how Fannara Group collects, uses, protects, and shares personal data when you visit our website (fannaragroup.com) or engage with us as a client, partner, or visitor. It applies to all website users, corporate clients, government partners, and technology manufacturers interacting with our services in the UAE, GCC, and globally. We are committed to safeguarding your personal data in compliance with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and international best practices, ensuring transparency and security in all our data practices.

Who We Are

Fannara Group, headquartered in Ajman Free Zone, UAE, is a leading provider of AI-driven, desert-optimized solutions for smart agriculture, renewable energy, and sustainable technologies, serving B2B clients, governments, and technology manufacturers across the GCC. We act as the data controller for personal data collected through our website and services, responsible for ensuring its lawful and secure processing.
Contact Information:
Fannara Group – فنارة جروب Office – C1 – 1F – SF10158 Ajman FreeZone, United Arab Emirates Email: info@fannara.com
Phone: +971 58 250 1993

What Personal Data We Collect

We collect the following categories of personal data to provide our services and improve your experience:

• Contact Form Data: Name, email address, company name, and message content submitted via our website’s contact or inquiry forms.
• Partnership Form Data: Organization name, role, contact details, partnership preferences, and any additional information provided in partnership or collaboration forms.
• Website Analytics: Non-personally identifiable data such as IP address, browser type, device information, pages visited, and time spent on the site, collected via analytics tools.
• Cookies: Data from cookies and similar technologies for analytics (e.g., site performance) and preferences (e.g., language settings). Users can manage cookie preferences via our cookie consent tool.
  We only collect data necessary for our services and do not gather sensitive personal information unless voluntarily provided.
  

How We Use Your Data

We use your personal data for the following purposes:

• Responding to Inquiries: To process and reply to contact or partnership form submissions, including facilitating B2B proposals or project discussions.
• Website Improvement: To analyze site usage through anonymized analytics data, enhancing functionality and user experience.
• Marketing Communications: To send optional marketing materials, such as brochures or event invitations (e.g., WETEX, ADIPEC, AgriNext), only with your explicit consent.
• Legal Compliance: To meet regulatory obligations under UAE law or other applicable jurisdictions, such as record-keeping for government tenders.
  We ensure data usage is proportionate, transparent, and aligned with your expectations as a website visitor or business partner.
  

Legal Basis for Processing

We process personal data based on the following legal grounds:

• Consent: For marketing communications and cookie usage, where you have explicitly opted in.
• Legitimate Interest: For responding to B2B inquiries, improving our website, and managing partnerships, ensuring minimal impact on your privacy.
• Legal Obligation: To comply with UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and other regulatory requirements in the GCC and beyond.
  You may withdraw consent or object to processing at any time by contacting us (see User Rights section).

Data Sharing and Third Parties

We share personal data only with trusted third parties necessary to deliver our services:

• Web Hosting Providers: To store and manage website data securely.
• Analytics Tools: Tools like Google Analytics (GDPR-compliant) process anonymized data to improve site performance.
• Business Partners: Limited data sharing with technology manufacturers or government partners for project collaboration, only with your consent or under contractual necessity.
  We do not sell, rent, or trade your personal data. All third parties are bound by strict data protection agreements to ensure compliance with UAE and international standards.
  

International Data Transfers

As a GCC-focused company with global partnerships, some personal data may be processed outside the UAE (e.g., in secure cloud systems in the US or EU). We ensure such transfers comply with UAE Personal Data Protection Law and GDPR-inspired safeguards, using encryption and standard contractual clauses to protect your data.

Data Retention

We retain personal data only for as long as necessary:

• Contact/Partnership Form Data: Kept for 2 years or until the inquiry/partnership is resolved, unless longer retention is required for legal compliance.
• Analytics Data: Anonymized data retained for up to 3 years to analyze site trends.
• Marketing Data: Retained until you withdraw consent or unsubscribe.
  You may request data deletion at any time (see User Rights section), and we securely delete data no longer needed, in line with UAE regulations.

User Rights

Under UAE Personal Data Protection Law and applicable international standards, you have the following rights:

• Access: Request a copy of your personal data.
• Correction: Update inaccurate or incomplete data.
• Deletion: Request removal of your data when no longer needed.
• Restriction: Limit how we process your data.
• Objection: Object to processing based on legitimate interest or marketing.
• Data Portability: Request your data in a structured, machine-readable format.
  To exercise these rights, contact us at info@fannaragroup.com with your request and identification details. We will respond within 30 days, as required by UAE law.
  

Cookies and Tracking

Our website uses cookies to enhance user experience and analyze performance:

• Essential Cookies: Enable core website functionality (e.g., navigation).
• Analytics Cookies: Collect anonymized data on site usage (e.g., Google Analytics).
• Preference Cookies: Store user settings (e.g., language preferences).
  You can manage or disable cookies via our cookie consent tool, accessible on your first visit or in your browser settings. Disabling cookies may affect site functionality.
  

Security

We prioritize data security using industry-standard measures:

• Encryption: Data is encrypted in transit (SSL/TLS) and at rest.
• Access Controls: Strict access restrictions for authorized personnel only.
• Regular Audits: Ongoing security assessments to protect against breaches.
  We comply with UAE Personal Data Protection Law and international standards to safeguard your information.
  

Updates to This Policy

We may update this Privacy Policy to reflect changes in our services or legal requirements. Updates will be posted on fannaragroup.com with the revised date, and significant changes will be communicated via email or website notice to users who have provided contact information.

Contact Information

For questions, concerns, or to exercise your data rights, please contact our Data Protection Officer:
Fannara Group – فنارة جروب Office – C1 – 1F – SF10158 Ajman FreeZone, United Arab Emirates
Email: info@fannara.com
Phone: +971 58 250 1993
We aim to respond to all inquiries within 30 days, as required by UAE law.